Who Fixes My Tustin, CA
Who services Himiway e-bikes?
Himiway has dealers for sales and service. If an outside shop does warranty work, Himiway sends free parts but doesn't pay for labor.
Himiway's own service options
Dealer locator
Himiway's dealer page lists shops for sales, service and test rides.
“Visit a local dealer today for sales, service, and test rides.”
Warranty claims by email
All warranty claims go through Himiway by email.
“All claims to this warranty must be made through Himiway and submitted to customers@himiwaybike.com.”
Warranty
2-year frame replacement warranty (the frame only; labor to move parts over isn't included) and a 2-year prorated battery warranty. You pay shipping when returning defective parts, which Himiway says is typically $35 to $80.
“Himiway ebike frames are covered by a replacement warranty for 2 years.”
Using an independent shop
Himiway supplies free replacement parts for repairs at outside shops, but doesn't reimburse labor.
“For offline bicycle store repair services like Velotooler, Himiway will only provide free replacement parts.”
Brand information checked Nov 14, 2026 on Himiway's own website.
Independent shops that name Himiway
Louisville, KY; Lexington, KY
Atlanta, GA (2 locations)
San Diego, CA (Ocean Beach)
Smitty's E-Bikes
Pickup / mobile
Phoenix West Valley, AZ (not Chandler, Gilbert or Mesa)
Shops that say they take any brand
These don't name Himiway on their page, but say they work on any make. Confirm parts availability first.
Richmond, IL
- Any brand
“Whether you bought your bike from us or not, we will service any brand of electric bike”
Brooklyn, Elmhurst, Flushing & Long Island City, NY; also San Francisco and Miami