Home / Brands / Velotric

Who services Velotric e-bikes?

Velotric sells online and through authorized dealers, and has the longest warranty of the six brands here. Online buyers go through customer service; dealer buyers go to their dealer first.

Velotric's own service options

Dealer map

Velotric's dealer map lists authorized dealers for assembly, maintenance and repairs.

“Get trusted help with assembly, accessories, maintenance and repairs, for peace of mind throughout your ownership.”

Source: Velotric

Customer service for online buyers

If you bought online, warranty issues start with Velotric's customer service.

“if you purchased online, contact the Velotric Customer Service team via help@velotricbike.com or +1 888-559-3099”

Source: Velotric

Warranty

5 years on the frame, 2 years on the battery and electrical parts, 1 year on other components. Registering within 60 days adds an extended year (not for model year 2024 and earlier); see the warranty page for terms.

“5 years on the frame, 2 years on the battery and electrical parts, 1 year on other components.”

Source: Velotric warranty page

Using an independent shop

The warranty excludes damage caused by unauthorized service or parts.

“Damage, failure, or loss caused by unauthorized service or use of unauthorized parts.”

Source: Velotric

Brand information checked Nov 14, 2026 on Velotric's own website.

Independent shops that name Velotric

ATB Bike

Tustin, CA

Limit: Mechanical service only

“works on all brands, including bikes bought online and never had properly set up”

Checked Nov 14, 2026Shop's page

Cyclone Electric Bikes

Farmersville, TX (northeast Dallas–Fort Worth)

“We also service online-purchased e-bikes when the manufacturer supplies the necessary proprietary parts.”

Checked Nov 14, 2026Shop's page

Electric Bike Center

Walnut Creek, CA, plus other California stores

“We provide repair and maintenance services for many popular e-bike brands, including Aventon, Velotric, Lectric, Rad Power Bikes, and more.”

Checked Nov 14, 2026Shop's page

eStar Rides

Atlanta, GA (2 locations)

$150 diagnostic fee for non-preferred brands (applied to the repair if approved)
Tire change $35, or $50 for a motor wheel

“We repair most brands, from budget Amazon models to premium Trek and Specialized bikes.”

Checked Nov 14, 2026Shop's page

Kul Wheels

Richmond, VA

Basic tune-up $95 (parts not included)
Standard/annual tune-up $150 (parts not included)
Deluxe tune-up $200 (parts not included)

“We are a Lectric ebike certified service center and Rad Power approved service partner.”

Checked Nov 14, 2026Shop's page

Martin's Bicycle

Dundee, NY

Limit: Electrical diagnostics only on brands it sells

E-bike basic service $105
E-bike full service $195

“We work on most brands, including bikes purchased online or from other retailers.”

Checked Nov 14, 2026Shop's page

Smitty's E-Bikes

Pickup / mobile

Phoenix West Valley, AZ (not Chandler, Gilbert or Mesa)

Basic tune-up $85
Tune Up+ $125
Full service tune $175
+2 more on the shop's page

“We're a service partner for Rad Power Bikes, Velotric, Lectric, Juiced, Monarch and Vtuvia, and we work on many other brands”

Checked Nov 14, 2026Shop's page

Shops that say they take any brand

These don't name Velotric on their page, but say they work on any make. Confirm parts availability first.

CSM Power Bikes

Richmond, IL

Any brand

“Whether you bought your bike from us or not, we will service any brand of electric bike”

Checked Nov 14, 2026Shop's page

EZE Ryders

San Diego, CA (Ocean Beach)

Limit: May not have parts for brands it doesn't sell

“We Make Best Efforts to Repair Electric Bikes of ALL Brands Including, but Not Limited to:”

Checked Nov 14, 2026Shop's page

Wilson's E-Bikes

Brooklyn, Elmhurst, Flushing & Long Island City, NY; also San Francisco and Miami

Any brand
Rad Power
Aventon
Lectric
Ride1Up
+6 others

Simple inspection free
Full diagnosis $30 (waived over $100)
Tune-up & safety check from $50
+2 more on the shop's page

“Yes. We repair any e-bike brand, wherever you bought it, online or in a store.”

Checked Nov 14, 2026Shop's page