Who Fixes My Tustin, CA
Who services Rad Power e-bikes?
Rad Power Bikes went through Chapter 11 and the brand is now owned by Rad Life Mobility (RLM). RLM says it has no obligation to service bikes bought before December 15, 2025, so many owners now need an independent shop.
Rad Power's own service options
Rad service partners
Rad's service page says it works with local bike shops and mobile service providers, and links to a partner finder.
“We partner with neighborhood bike shops and mobile service providers to give you the support you need.”
Warranty repairs through customer service
For bikes under the current warranty, Rad's customer service gives you instructions for having an RLM-authorized provider do the repair.
“they will provide you with a set of instructions for having a RLM-Authorized Service Provider repair the Product”
Spare parts
Rad sells replacement parts on its own site. Ask an independent shop whether it can order them for your model.
Warranty
Bikes bought in the US or Canada after May 15, 2026 get a 2-year warranty on the frame and listed components, and the battery is covered for 300 charge cycles or 2 years, whichever comes first. For bikes bought before December 15, 2025, claims go through the bankruptcy court (case 25-02183), not Rad.
“RLM has no obligation to provide warranty or other service for Products purchased prior to December 15, 2025.”
Using an independent shop
The current warranty excludes damage caused by unauthorized service or parts. If your bike is under that warranty, contact Rad's support before an outside shop does warranty work.
“Damage, failure or loss caused by any unauthorized service or use of unauthorized parts.”
Brand information checked Nov 14, 2026 on Rad Power's own website.
Independent shops that name Rad Power
Redondo Beach, CA
Bike Valet
Pickup / mobile
Colorado Springs & Denver, CO; Phoenix, AZ (part-time, roughly Oct–Apr)
Farmersville, TX (northeast Dallas–Fort Worth)
Louisville, KY; Lexington, KY
EBoC Mobility
Pickup / mobile
Grayslake, IL
Walnut Creek, CA, plus other California stores
Atlanta, GA (2 locations)
San Diego, CA (Ocean Beach)
Richmond, VA
Dundee, NY
Seattle (Green Lake) & Bothell, WA
Limit: Rad Power mechanical work only; no other online brands
“We can do standard routine mechanical maintenance on Rad Power bikes.”
Smitty's E-Bikes
Pickup / mobile
Phoenix West Valley, AZ (not Chandler, Gilbert or Mesa)
Velofix
Mobile
Mobile service in select US and Canada regions
Limit: No electrical or battery work
“service a wide range of e-bikes, including Rad Power, Benno, OHM, Yamaha, and Stromer, just to name a few”
Brooklyn, Elmhurst, Flushing & Long Island City, NY; also San Francisco and Miami
Shops that say they take any brand
These don't name Rad Power on their page, but say they work on any make. Confirm parts availability first.
Richmond, IL
- Any brand
“Whether you bought your bike from us or not, we will service any brand of electric bike”