Best online e-bike brands for after-sale service (2026)
An e-bike bought online is cheap until it breaks. Before you buy, check how long the warranty is, who will fix the bike, and whether a local shop is allowed to. Here's how six popular direct-to-consumer brands compare, from their own warranty and service pages.
Checked Nov 14, 2026. This page has no affiliate links. Disclosure.
The short version
- Longest warranty: Velotric, with 5 years on the frame and 2 on the battery and electrical parts.
- Easiest to get fixed anywhere: Ride1Up. It says any local bike shop can work on its bikes, and it ships warranty parts free in the first year. The catch: the warranty is 1 year and you pay labor after the first 30 days.
- Dealer networks to lean on: Aventon and Velotric both send you to authorized bike shops for repairs and service.
- Most uncertain: Rad Power. Its new owner has no obligation to service bikes bought before December 15, 2025. Read the Rad guide.
Brand by brand
Velotric
Velotric sells online and through authorized dealers, and has the longest warranty of the six brands here. Online buyers go through customer service; dealer buyers go to their dealer first.
Warranty: 5 years on the frame, 2 years on the battery and electrical parts, 1 year on other components. Registering within 60 days adds an extended year (not for model year 2024 and earlier); see the warranty page for terms. Source
Independent shops: The warranty excludes damage caused by unauthorized service or parts. Source
Who services Velotric e-bikes →
Aventon
Aventon sells online and through bike shops, and its dealer locator lists shops for repairs and service. Warranty work starts with Aventon or the authorized retailer you bought from.
Warranty: 2 years on Aventon-branded frames and electrical components. The battery is covered for 2 years or 300 charge cycles, whichever comes first. Source
Independent shops: The warranty can exclude bikes repaired or modified by anyone other than Aventon or an authorized retailer. While the bike is under warranty, read the warranty page before using another shop. Source
Who services Aventon e-bikes →
Himiway
Himiway has dealers for sales and service. If an outside shop does warranty work, Himiway sends free parts but doesn't pay for labor.
Warranty: 2-year frame replacement warranty (the frame only; labor to move parts over isn't included) and a 2-year prorated battery warranty. You pay shipping when returning defective parts, which Himiway says is typically $35 to $80. Source
Independent shops: Himiway supplies free replacement parts for repairs at outside shops, but doesn't reimburse labor. Source
Who services Himiway e-bikes →
Rad Power
Rad Power Bikes went through Chapter 11 and the brand is now owned by Rad Life Mobility (RLM). RLM says it has no obligation to service bikes bought before December 15, 2025, so many owners now need an independent shop.
Warranty: Bikes bought in the US or Canada after May 15, 2026 get a 2-year warranty on the frame and listed components, and the battery is covered for 300 charge cycles or 2 years, whichever comes first. For bikes bought before December 15, 2025, claims go through the bankruptcy court (case 25-02183), not Rad. Source
Independent shops: The current warranty excludes damage caused by unauthorized service or parts. If your bike is under that warranty, contact Rad's support before an outside shop does warranty work. Source
Who services Rad Power e-bikes →
Lectric
Lectric eBikes has a network of certified partner shops, but asks owners to contact its support team before going to one.
Warranty: 1 year, covering the frame, fork and electrical parts such as the motor, controller, battery and display. Claims start with Lectric's online support. Source
Who services Lectric e-bikes →
Ride1Up
Ride1Up says any local bike shop can work on its bikes, and its locations map lists independent owners who offer service. After the first 30 days, you pay for labor yourself.
Warranty: 1 year for manufacturing defects. Ride1Up covers labor as well as parts only in the first 30 days, and only if you contact them before the work is done. Source
Independent shops: Ride1Up says outright that any local bike shop can work on its bikes. Source
Who services Ride1Up e-bikes →
Before you buy any online e-bike
- Find the nearest shop that will actually work on that brand. Search our directory, then call and ask.
- Check whether the brand sells replacement parts on its own site. Shops most often refuse online bikes because they can't get parts.
- Read who pays labor under the warranty. Several brands ship parts but leave you to pay a shop to fit them.
- Keep your receipt and register the bike if the brand offers it; some extend the warranty when you do.
Questions
Which online e-bike brand has the best warranty?
Of the six brands here, Velotric has the longest: 5 years on the frame and 2 on the battery and electrical parts. Aventon, Himiway and Rad Power (for bikes bought after May 15, 2026) offer 2 years; Lectric and Ride1Up offer 1 year.
Will a local bike shop work on an e-bike I bought online?
Many won't, mostly because they can't get parts. Ride1Up says any local shop can work on its bikes; other brands point you to their own dealer or partner network. Our directory lists shops whose websites say they take online brands.
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